Customer Reviews

Rated 5 out of 5 based on 145 reviews.

Vinyl Concepts has been awarded dozens of 5 star customer reviews from residents and HOA clients across Southern California.

It’s one thing for us to claim we deliver excellence. It’s another to hear it from our satisfied customers in their own words.

We ask our customers to review us on popular sites like Yelp and Facebook. But if you prefer to write us a review directly, fill out the form at the bottom of this page and we’ll publish it here.

  • 5 / 5

    After several estimates, we decided to go with Vinyl Concepts due to positive reviews. From day one our process was handled with professionalism and expertise. Edgar was the BEST!! He took care of us throughout the entire process and continued to stay in contact until the project was completed. The installation crew was fast and efficient and our pergola was done in 1 day. Our family will spend much more time in our backyard thanks to our beautiful new pergola. Another happy customer, thank you Vinyl Concepts!!

  • 5 / 5

    Our back patio fence started this A.M. and was finished by noon, done with perfect precision and knowledge of how to correctly install vinyl fencing. Luis and his co-worker arrived and were quickly at work to take out the existing wood fence with minimum noise and done cleanly. Luis took extra care as I noticed him consistently leveling and calculating the best approach to the project. And the end result is just beautiful. My family in the trades of development, property management of large and small scale will definitely be told of our experience with Vinyl Concepts.

  • 5 / 5

    Saw your truck in Torrance yesterday and it put a smile on our faces. You guys did a great job with the installation of a couple of gates and a small handrail back in 2008 and we only had a tiny problem; which you guys fixed in no time. Thank you for being so professional.

  • 5 / 5

    We recently had a pergola installed in our back yard patio area and the finished product is absolutely beautiful. We appreciated project manager, Mike Stepanyan’s expertise and knowledge in guiding us to the style which best suited our needs. And true to his word, the pergola was installed in two days, thanks to the hard work of Sergi and Armen. Both workers were very professional, skilled, and efficient. We love our pergola and received many compliments from family and friends at our last get together.
    Thank you Vinyl Concepts.

  • 5 / 5

    Chris, the salesman from the Newbury Park office, came to my home to give me an estimate. Such a nice, thorough young man whose estimate was inline with others I had contacted. I was inclined to hire this company with so many positive reviews; however, had to go with someone else as the time frame needed could not be met. Happy they are so busy, but unhappy that I had to choose another.

  • 5 / 5

    We had a problem with our fencing that was installed 2 years ago; however after 4-6 months of negotiation, the company has agreed to replace it at no cost to us. The individual who was most helpful and finally got things moving is Ms.Yvette Gambina in the Thousand Oaks office even though the project was done through a different office. Ms. Gambina is truly customer centered. She not only listens but offers practical solutions and goes above and beyond what she needs to do to help the customer. Ms. Gambina represents the company well and if it wasn’t for her, I don’t know if we would still be Vinyl Concepts customers; however, we are planning another project soon knowing that the company stands behind their work and product.

  • 5 / 5

    My fencing project literally just got finished today and I have nothing but good things to say about Vinyl Concepts. Robert Avanesian was the best representative and project manager from the very beginning. He was so detailed on every option and gave me recommendations and suggestions on how best to complete the project. He also helped me make a decision on how best to clear my planter and put in a nice retaining wall. The fence is beautiful and Avo and crew installed in less than a day. The job was done on time and my yard was left clean and neat at the end. Plus they went above and beyond hauling my old fence away and took more debri away then what was required of them. They are a true customer service company. I will be using Vinyl Concepts again to replace my front driveway gate and put in an automatic gate. That will be in a few months. The value I received was well worth the cost.

  • 5 / 5

    This is the second job these folks (Vinyl Concepts – Torrance CA) have done for us and they both turned out great. The first job was a front-yard enclosure that included about 100 feet of fence and a custom gate that required some “invention” on their part. The new job is a pretty ambitious combination of Patio covers and pergola in the back yard designed to work around and incorporate two mature trees. The vinyl is excellent quality and the installation is superb (both times). In both cases, the team was able to work around “glitches” and peculiarities with our installation. The results are clean simple and elegant.
    Everyone we dealt with, from the phone receptionist through sales through engineering and planning to the installation crew was friendly, flexible and approached the whole job with a good humor that was very pleasant to deal with. The fact that the statement above characterizes both teams separated by several years makes me believe that the whole company may be like this. Edgar Papyan (sales) and Serjit (installation) deserve special mention for accommodating attitudes and attention to detail. Mike (engineering) took a basic sketch and a bunch of hand-waving conversation and turned it into a beautiful and executable design.
    The price, considering the overall quality was also excellent.

    So… my recommendation is … If you are going to put vinyl on your property and you have found these guys, you don’t need to look any farther. Give them a call. They’ll make you proud of your yard.

  • 5 / 5

    Great job! We had a privacy fence installed for our back yard and fence our corner lot. It looks great, many compliments from our neighbor’s. Staff were on time friendly and very professional, completed the job in two days.

  • 1 / 5

    Beautiful backyard fence installed for our neighbors, small problem. Your employees had to remove a small, wooden fence that divides our properties.. Your employees torn it down and tossed the wooden boards onto our back area, without any notice etc. Maybe a training session on cleanup would be helpful to your employee and also to your company’s reputation.

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